Contact, Cancellation and Returns Policy

At Travall we understand that there are a wide variety of reasons that you may need to cancel your order or return your Travall accessory. We want to make this process as stress-free as possible for you.
For orders placed through a 3rd party seller, please contact the seller who will advise you on their returns process.
For orders placed directly with Travall, please see the following:

Need to contact us? Please use the following according to your location

E-mail address info@travall.com

Customer support telephone numbers

  • Belgie 0800 775 95
  • Canada 1-855-286-9809
  • Deutschland 0800 589 0728
  • España 8006 005 70
  • France 0805 112 136
  • Italia 8009 862 15
  • Ireland 1800 937 430
  • Nederland 0800 022 4595
  • Österreich 0800 006 488
  • Schweiz 0800 001 218
  • United Kingdom 0800 311 2175
  • United States 1-855-448-0000
  • Rest of World (English) +44 1332 387630

If you need to return as not fitting correctly due to an incorrect vehicle being selected, and you wish to receive the correct product/s.

Don’t worry. Please contact us to arrange collection of the incorrect product and we will help you correctly identify the appropriate product for your vehicle. If you place an order over the phone for the correct items, we will even refund the collection charge for you if you live in Germany or the United Kingdom.* If you live outside Germany or the United Kingdom, we can offer competitive rates and will do all we can to assist you.

UK collection charge Free of charge*
DE collection charge Free of charge*
Rest of world Available upon enquiry
*Germany and United Kingdom free of charge, subject to a replacement order of similar value being placed at the same time.

Please Note: The product price can differ between vehicle variants, therefore your order total may increase or decrease accordingly.

If you need to return as not fitting correctly and the correct vehicle was selected.

Please contact us and we will confirm your product selection. In the event that our vehicle selector suggested the incorrect product for your vehicle you are covered completely. We will even arrange collection at our cost.

If you need to return as not fitting correctly due to an incorrectly selected vehicle, and you DO NOT wish to receive the correct product/s, only a refund.

Please contact us to arrange collection. We offer competitive collection rates.

UK collection charge £10.00 per/consignment
DE collection charge €6.50 per/parcel
Rest of world Available upon enquiry

Cancellation

Please contact us as soon as possible to avoid item/s being shipped.
Any order can easily be cancelled and refunded, before items have been shipped.
If your order has already been despatched, but not yet received, we will attempt to halt delivery with our courier and arrange the return to our warehouse.*

*Please be aware that in this case you will be responsible for costs incurred as a result of return / rejected delivery. We never charge more than the amount charged by our couriers for this, so there are no hidden fees.

Damaged / Faulty Goods

Please contact us within 14 days of receipt to advise us that the accessory is damaged, faulty, missing parts or if there are any suspected manufacturing defects.
If your consignment shows damage at time of delivery, it is best for the delivery to be signed for as damaged, so we can raise a claim with the courier. Whatever happens, you will be refunded in full.
You can choose from either a replacement free of charge (including shipping costs), or a full refund including any shipping costs.
Sometimes where the cost of returning the product to us is too high, we may ask you to dispose of the product. In such a case, we may ask for evidence of this before a refund can be granted.

Change of mind (Unused Products)

Please contact us within 14 days of receipt to advise us that you wish to return the product/s. If you are arranging the shipping to return the product to us you will have a further 14 days to deliver to our warehouse. If we are arranging collection, we will contact you regarding the arrangements.

If the product/s have been received and have been installed but unused, please contact us within 14 days for us to arrange collection. Upon receipt of goods into our warehouse we will refund the order value of returned items, but will deduct the collection charge.

If the product/s have been received and are unopened, please contact us within 14 days for us to arrange collection. Upon receipt of goods into our warehouse we will refund the order value of returned items, but will deduct the collection charge.*

*In Germany and United Kingdom, we offer a full refund of the collection fee, subject to confirmation by our team that the boxes are unopened and unused.

UK collection charge £10.00 per/consignment
DE collection charge €6.50 per/parcel
Rest of world Available upon enquiry

All accessories to be returned/refunded must be in a new and unused condition, fitment into vehicle without damage is considered unused, but only to test fit. Returns must include all original parts and packaging supplied to enable refund.

Please contact us to arrange collection from your designated address. We will deduct any collection fees from the refund.

Used Products

Unless products are faulty and/or not fitting correctly, we are unable to accept return of product/s that have been fitted and used. A “used” product may show signs of wear and tear, marks and light damage during normal use of the product.

If you wish to arrange a return yourself, please use the appropriate address based on your location:

United Kingdom (UK, Eire, Canada and global RHD markets)
Travall
Goods Inwards
Gosforth Road
Derby
DE24 8HU
United Kingdom

United States of America (Excluding Canada)
Travall
Future Forwarding
605 Bohannon Rd
Fairburn, GA 30213
USA

Germany (Germany, EU LHD and global LHD markets excluding USA)
Travall
Im Schlop 21
Industriegebiet Hammereisen
D-47559 Kranenburg
Deutschland